Frequently asked questions
A few good answers
Quick answers about playing, your account and virtual rewards.
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How do I claim the website welcome gift?
Copy the issued code and enter it in Inbox → Enter gift code in a supported game version. Then claim the gift message’s COINS attachment. One welcome bonus is available per account; used or expired codes cannot grant another gift. Read welcome-code help.
Where can I play Royal Slots?
The Android app is available on Google Play. An iOS download is not available through this website.
Browser play is taking a break while we improve the experience. Royal Slots is available on Android.
Is Royal Slots free to play?
Yes. You can collect free COINS through game activities. Optional COINS packs are offered through Google Play, but no purchase is required to play.
Can I win or withdraw money?
No. COINS and rewards are virtual only. They cannot be cashed out, exchanged for money or goods, or transferred.
How old do I need to be?
Royal Slots is for adults 18+ and entertainment only.
Will my browser guest progress appear in the Android app?
Not automatically. A guest credential belongs to the original browser or installation. Do not clear it or delete the account while changing devices. Read the account guide or contact support.
Do I have to sign in?
Guest play is available. Sign-in options vary by platform and configuration. Use the options actually shown by the app; a similarly named provider does not guarantee access to the same game account on another platform.
How do I delete my account?
Use the account deletion action in the game, or request deletion by email if you cannot access it. Follow the deletion instructions.
What do AUTO and TURBO do?
AUTO continues rounds until stopped. TURBO shortens the presentation. Neither guarantees a win. See the controls guide.
Where are the rules for a machine?
Open its in-game info or paytable. The slot collection guides explain the features, but the installed game’s paytable is the source for its version.
Why is my bonus not ready?
Check the timer and conditions shown in Bonuses or Wheel. Schedules and availability can vary; an offer’s name is not a fixed promise about its cooldown.
My quest is complete. Where is the reward?
Check its claim action and campaign conditions. Completion and claiming are separate. Read the quest guide.
I paid, but my COINS have not arrived. What should I do?
Check the order status in Google Play, reconnect using the same game account and avoid repurchasing or clearing app data. See purchase help for the details to send support.
Does watching a website ad give me COINS?
No. Ordinary website display ads are separate from gameplay. Optional rewarded videos, when available, are offered inside the Android app and follow the reward and limits shown there.
Will a gift link claim itself after installation?
No automatic transfer or claim is promised. The website’s gift preview does not carry a code into a fresh installation. Read account and link guidance.
Still need a hand? Contact support.
