Your account. Your progress.

A guest account belongs to that installation

Guest play creates an account using a credential stored on that device or in that browser. A new Android installation does not automatically read your browser’s local storage. Clearing browser data, clearing app storage or reinstalling can remove the credential needed to access the guest account.

Keep the original installation intact until you have confirmed access to your progress. Do not delete the old account as part of a device change.

A sign-in option must refer to the same account

Use only the account providers offered by the app. A browser’s Google sign-in and an Android Play Games sign-in are not, by themselves, a guarantee that the server will select the same Royal Slots player.

If your balance or progress differs on the new device, stop and check the account identity rather than creating more accounts or making another purchase. If a player identifier is visible in your profile, record it privately for support.

Before switching from browser play

Do not clear the browser data that holds your guest credential. Downloading the Android app does not migrate that credential or merge balances. If you cannot access your existing profile, contact support before deleting data or attempting a purchase. There is no automatic account transfer promised by the install link.

Find your existing browser account before moving to Android.

Browser play is taking a break while we improve the experience. Royal Slots is available on Android.

If you arrive with a gift or invitation

A website link can show a gift preview or identify an invitation, but installing from Google Play does not automatically carry its code into the app. Native handoff for those links is not available through this website yet. Do not assume that an install claims a gift or grants an invitation reward.

Check the gift’s expiry and the in-game options available to you. If a link cannot be used, ask support what is possible; we cannot promise recovery of an expired reward.

Get help without sharing secrets

Describe the device, app version, sign-in method and the progress you expected. You may share a screenshot of the profile or error, after hiding personal information. Never send passwords, authentication tokens or full card details.

For deletion rather than recovery, use the account deletion instructions.