Account help
Keep your browser progress
Use the same browser and website address where you played. This page checks an existing saved session or guest credential; it does not create an account or start the browser game.
Your existing profile
- Player ID
- Display name
- Account
- Sign-in methods
Give support this Player ID, your device, sign-in method and the progress you expect. Support must verify ownership before helping with account access. A Player ID alone is not proof of ownership.
Before moving to Android
Keep the original browser data intact. Installing the app does not merge a guest account or its balance. Google browser sign-in and Play Games may refer to different game identities. Compare Player IDs after sign-in; if they differ, contact support before purchasing or deleting either account.
Contact support · Account & progress guide · Delete account instructions
Never send support a password, authentication token or guest-device secret. Account recovery is separate from account deletion.