Purchases & rewards help

Before purchasing a pack

Confirm that you are playing the account you intend to use. Read the package and price in the Google Play purchase screen. Google Play handles the payment; do not enter card information into a support message.

Wait for a completed purchase and a refreshed balance before starting another payment. A bank notification alone does not confirm that Google Play has completed and delivered the order.

If a purchase is pending or missing

1. Check the order’s status in Google Play.
2. Allow the app to reconnect to the internet and reopen it using the same game account.
3. Do not clear app storage or repurchase the pack to try to force delivery.
4. If Google Play shows a completed order but the COINS are missing, contact support with the package, approximate time and Google Play order identifier. Send that information privately by email.

For a refund request, use Google Play’s process. Eligibility depends on the store’s rules and applicable rights; this guide does not guarantee a refund.

Optional rewarded videos

A rewarded video, when available in your app, is different from a purchase or an ordinary website ad. The app shows the available placement, reward and any cooldown or limit. An unavailable video does not mean you have to buy a pack.

If a video closes or a reward is delayed, wait for the app to reconnect and check the balance. Do not repeatedly tap to start more attempts. Describe the approximate time, placement and what happened to support. Watching or clicking a normal website display ad never grants COINS.

What support needs

Email supportroyalslots@gmail.com with your device, app version, game account information that is visible to you and a description of the problem. Hide unrelated personal information in screenshots. Never send a password, login credential or card details.

For a bonus rather than a purchase or video reward, see bonuses and inbox claims.